{"id":511,"date":"2020-10-24T20:05:27","date_gmt":"2020-10-24T17:05:27","guid":{"rendered":"http:\/\/j9m.71f.myftpupload.com\/?page_id=511"},"modified":"2023-12-07T17:23:36","modified_gmt":"2023-12-07T15:23:36","slug":"complaints-and-appeals","status":"publish","type":"page","link":"https:\/\/consilium-labs.com\/complaints-and-appeals\/","title":{"rendered":"Complaints and Appeals"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"511\" class=\"elementor elementor-511\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5081709c e-flex e-con-boxed e-con e-parent\" data-id=\"5081709c\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;,&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6dacdf03 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"6dacdf03\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">COMPLAINTS AND APPEALS\n<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a91e7f1 ob-has-background-overlay elementor-widget elementor-widget-image\" data-id=\"5a91e7f1\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_photomorph_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"392\" height=\"33\" src=\"https:\/\/consilium-labs.com\/wp-content\/uploads\/2018\/10\/stripe_green.png\" class=\"attachment-large size-large wp-image-340\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6329c126 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"6329c126\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div id=\"av_section_1\" class=\"avia-section main_color avia-section-default avia-no-border-styling avia-bg-style-scroll  avia-builder-el-0  el_before_av_section  avia-builder-el-first   container_wrap fullsize\"><div class=\"container\"><main class=\"template-page content  av-content-full alpha units\" role=\"main\"><div class=\"post-entry post-entry-type-page post-entry-511\"><div class=\"entry-content-wrapper clearfix\"><section class=\"av_textblock_section \"><div class=\"avia_textblock  \"><p>Complaints and Appeals process:<\/p><p>When a stakeholder is not accepting a decision made by Consilium Labs Inc, e.g. related to suspension or withdrawal of certificates, decisions and response to registered complaints, etc., Consilium provides an impartial and independent Appeals process. Appeals shall be made formally in writing within 14 days after having been officially informed of such a decision, give notice in writing to Consilium Labs Inc. An independent Appeals Panel is constituted which shall investigate the disputed decision and resolve the matter. The final decision of the Appeals Panel shall be sent to the appellant within 7 days of the decision in writing.<\/p><p>Consilium ensures that submission, investigation and decision on appeals does not result in any discriminatory actions against the appellant.<\/p><p>A complaint is normally an expression of dissatisfaction, other than appeal sent to Consilium labs. Inc. It may be related to:<\/p><ul><li>\u00a0 \u00a0 \u00a0 \u00a0\u00a0Consilium Labs Inc functions, for example, how we deliver our services, the content of the services, how we organize our work etc.<\/li><li>\u00a0 \u00a0 \u00a0 \u00a0\u00a0Performance of a Consilium certified organization<\/li><li>\u00a0 \u00a0 \u00a0 \u00a0\u00a0A potential incident and an indication to possible nonconformity<\/li><\/ul><p>Consilium shall evaluate the complaint and determine a responsible person to resolve the complaint ensuring that the person is not involved in the subject of the compliant. Any complaint will be investigated, corrections and corrective actions will be taken and effectiveness of corrective actions verified after the resolution of the complaint.<\/p><p>Consilium ensures that submission, investigation and decision on complaints does not result in any discriminatory actions against the complainant.<\/p><\/div><\/section><\/div><\/div><\/main><\/div><\/div><div id=\"av_section_2\" class=\"avia-section main_color avia-section-default avia-no-border-styling avia-full-stretch avia-bg-style-scroll  avia-builder-el-4  el_after_av_section  el_before_av_section   container_wrap fullsize\" data-section-bg-repeat=\"stretch\"><div class=\"container\"><div class=\"template-page content  av-content-full alpha units\"><div class=\"post-entry post-entry-type-page post-entry-511\"><div class=\"entry-content-wrapper clearfix\"><div class=\"avia-image-container  av-styling-    avia-builder-el-5  el_before_av_one_fifth  avia-builder-el-first  avia-align-center \"><div class=\"avia-image-container-inner\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>COMPLAINTS AND APPEALS Complaints and Appeals process: When a stakeholder is not accepting a decision made by Consilium Labs Inc, e.g. related to suspension or withdrawal of certificates, decisions and response to registered complaints, etc., Consilium provides an impartial and independent Appeals process. Appeals shall be made formally in writing within 14 days after having [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-511","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/consilium-labs.com\/wp-json\/wp\/v2\/pages\/511"}],"collection":[{"href":"https:\/\/consilium-labs.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/consilium-labs.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/consilium-labs.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/consilium-labs.com\/wp-json\/wp\/v2\/comments?post=511"}],"version-history":[{"count":19,"href":"https:\/\/consilium-labs.com\/wp-json\/wp\/v2\/pages\/511\/revisions"}],"predecessor-version":[{"id":998,"href":"https:\/\/consilium-labs.com\/wp-json\/wp\/v2\/pages\/511\/revisions\/998"}],"wp:attachment":[{"href":"https:\/\/consilium-labs.com\/wp-json\/wp\/v2\/media?parent=511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}